• LEADERSHIP

Grey Wood

Chief Executive Officer
25+ years of experience running profitable, fast-growing, customer-focused companies.

Tut Smith

President
30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.

Brian Lambert

Chief Operating Officer
25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.

Warren Smay

Chief Technology Officer
30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.

Fidel Edwards

Vice President of Operations
Fidel is an 18+ year customer care executive who drives consistent performance improvement with collaborative and inclusive leadership, and has earned JD Power award recognition for his strategic efforts.