25+ years of experience running profitable, fast-growing, customer-focused companies.
30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.
25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.
30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.
Fidel is an 18+ year customer care executive who drives consistent performance improvement with collaborative and inclusive leadership, and has earned JD Power award recognition for his strategic efforts.
Driven, hands-on leader with 13+ years of diverse customer contact program management experience, specializing in improving agent brand knowledge, performance and service quality while optimizing staff levels, controlling costs, and maintaining solid community and government relations.