LEADERSHIP

25+ years of experience running profitable, fast-growing, customer-focused companies.

30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.

25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.

30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.

Fidel is an 18+ year customer care executive who drives consistent performance improvement with collaborative and inclusive leadership, and has earned JD Power award recognition for his strategic efforts.