Leadership

LEADERSHIP

Grey Wood

Chief Executive Officer

25+ years of experience running profitable, fast-growing, customer-focused companies.

Tut Smith

President

30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.

Brian Lambert

Chief Operating Officer

25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.

Warren Smay

Chief Information Officer

30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.

Fidel Edwards

Vice President of Operations

Fidel is an 18+ year customer care executive who drives consistent performance improvement with collaborative and inclusive leadership, and has earned JD Power award recognition for his strategic efforts.

Alice Simon

General Manager

Driven, hands-on leader with 13+ years of diverse customer contact program management experience, specializing in improving agent brand knowledge, performance and service quality while optimizing staff levels, controlling costs, and maintaining solid community and government relations.