Grey Wood

Chief Executive Officer

25+ years of experience running profitable, fast-growing, customer-focused companies.

Tut Smith


30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.

Brian Lambert

Chief Operating Officer

25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.

Warren Smay

Vice President of Information Technology

30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.

Paul Rubner

General Manager

Specialist in operational performance, P & L and client relationship management for large-scale, international contact center operations, focusing on cross-cultural leadership development and change management.

Luther Seay

General Manager

Results-oriented, hands-on customer care leader focused on learning, development and coaching; 25+ years guiding complex, multi-partner offshore and nearshore initiatives in telecom, software, insurance, including three J.D. Power awards.