Grey Wood

Chief Executive Officer

25+ years of experience running profitable, fast-growing, customer-focused companies.

Tut Smith


30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.

Brian Lambert

Chief Operating Officer

25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.

Juliet Reising

Chief Financial Officer

25+ years of financial and operational experience as a CFO for both public and private companies, focused on capitalizing on opportunities and minimizing barriers to growth and profitability.

Warren Smay

Chief Information Officer

30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.

Fidel Edwards

Vice President of Operations

Fidel is an 18+ year customer care executive who drives consistent performance improvement with collaborative and inclusive leadership, and has earned JD Power award recognition for his strategic efforts.