30+ years of experience starting and running businesses and contact centers, culminating with leadership of Clear Harbor’s expansion into consumer goods, healthcare, insurance and telecom industry verticals.
25+ years of executive-level success leading large-scale, multi-site customer care teams at Fortune 500 companies, with broad experience in insurance, consumer goods, healthcare and cable industries.
30+ years in IT management and consulting, with special expertise in IT operations, MIS, software development and IT compliance.
Specialist in operational performance, P & L and client relationship management for large-scale, international contact center operations, focusing on cross-cultural leadership development and change management.
Results-oriented, hands-on customer care leader focused on learning, development and coaching; 25+ years guiding complex, multi-partner offshore and nearshore initiatives in telecom, software, insurance, including three J.D. Power awards.