You are Clearly EXTRAORDINARY!
Dominica, We are Clearly Hiring!
No previous experience required—we teach you
Clear Harbor is one of the very few institutions that do not require previous experience. We provide the necessary training.
Clear Harbor promotes from within
We pride ourselves on promoting from within. Most of our current supervisors and managers started off as agents.
Leadership training
Clear Harbor provides leadership training on all levels of the business.
Personal and professional growth opportunities
We care about our employees and work to provide excellent opportunities for personal development and professional growth including learning how to manage emotions, how to compete without being aggressive, and how to deal with schedules and structure. We also help you sharpen your interpersonal, communication, and language skills.
Friendly environment
We run our business in a professional but friendly environment with a relaxed dress code.
Frequently Asked Questions (FAQs)
Customer Service Agents
Associate Trainer
Assets Management Coordinator
Here’s what our agents say about working at Clear Harbor…
I love the fact that everyone gets along in my department, the stress level is not so high, we’re always learning something new and I generally just love the atmosphere.
I really admire the professionalism of the business. It is flexible and there is room for new opportunities here. Of course, I would tell persons to apply to Clear Harbor because I know there are a lot of great opportunities for Everyone who would love to apply.
Looking for employment opportunities on other islands?
St. Vincent
Grenada
We’re looking for individuals who
want to BE EXTRAORDINARY!
Extraordinary Beliefs
Extraordinary Jobs and Programs
Extraordinary Values
- Honesty and integrity in client, partner and associate relationships
- Action on all commitments carried out with urgency and accountability
- Respect for associates as the foundation for client value delivery
- Balance between work and life for family harmony and stability
- Opportunity for associates and communities through profitable operations
- Responsibility to do what is right and fair for all involved
Be at Clear Harbor Today
Customer Service Agent
and provide helpful information to customers while serving as the voice of a client brand.
Responsibilities include:
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Deliver world-class customer service by identifying customer concerns and asking clarifying questions to aid in efficient problem resolution
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Display patience and tolerance while addressing diverse and difficult customer issues in a timely, pleasant and accurate manner
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Resolve customer/client problems and internal issues quickly, urgently and professionally
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Meet and exceed quality, customer satisfaction and performance goals in support of the client’s brand
Requirements include:
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Prior customer service experience is a plus
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Excellent oral and written communication skills, time management, computer literacy, demonstrated customer orientation, active listening and empathy
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Demonstrated ability to consistently achieve performance goals over time
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High School Diploma or 3 CESCs and English A required; English B, IT, Office Admin, two-year college degree or higher is a plus
Associate Trainer
Responsibilities include:
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Facilitate classroom and online training with clear communication and enthusiasm
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Deliver customer service, language and skills training
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Deliver assessments (quizzes, role-plays and observations) to measure learner proficiency
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Certify customer care skills in classroom and practice sessions
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Lead the transition from classroom to production work using a “nesting” process
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Evaluate trainee performance and report results to leadership
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Report missing elements in training to leadership with suggestions for improvement
Requirements include:
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Six months of customer care experience; prior training and leadership experience preferred
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Knowledge of team building, peer development, intermediate proficiency with Microsoft Office
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Excellent oral and written communication, change management skills
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High School Diploma or 5 CESCs; Math and English A required; English B, IT and office admin preferred
Asset Management Coordinator
Responsibilities include:
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Build initial database of all existing assets
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Audit existing employee equipment assignments
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Maintain asset management database by ensuring that asset tracking workflows are properly followed
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Prepare various reports on existing assets as requested
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Support other departments in use of the asset management database
Requirements include:
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Strong sense of initiative
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Excellent oral and written communication skills, problem solving, thoroughness, and planning/time management
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High school diploma or 5 CESCs, math and English A required; Additional math, EDPM, and information technology preferred
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Advanced knowledge of Microsoft Excel required
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Previous asset management experience is a plus
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Physical duties such as traversing the production floor, and searching storage room shelves and beneath tables or desks will be required