Excellence in customer care requires full extension and clear reflection of a client’s business. Our strategy and brand mirroring solutions are developed with a longitudinal management mindset, mastery-driven agent optimization approach, and foundational alignment with client objectives, brand identity, culture, internal processes and functions.

We operate only from carefully chosen locations where Clear Harbor is employer of choice, hiring from a fresh, eager labor pool with minimal dialect, strong empathy, natural inclination toward problem-solving, and no “bad habits” to unlearn.

The work we perform for our clients requires a higher caliber of talent with more advanced training and oversight to address greater product and service complexity. Our agents and business process experts are accustomed to performing work where customer problems are more difficult to solve and where business output requires a higher level of precision, accuracy and speed. Client brand reputation may be put at risk if outsourced work is not accomplished with ultimate precision.

Our collaborative managerial approach unites quality, operations and training to quickly identify breakage in the customer journey, fully define problems, perform root cause analysis and consistently measure behavioral inputs and outputs that shape the learning culture.

Our technology strategy includes a proactive visual management approach to guiding agent performance and delivering insights and analysis that bring problematic elements to the forefront.