Solution Detail

Clear Harbor Services

Services for Customer Care

Strategy and Brand Mirroring Solutions that Extend and Clearly Reflect Your Business at the Lowest Total Cost of Brand Ownership

Clear Harbor achieves strategy and brand mirroring through our Clear Reflection Services that create the ideal environment for taking on difficult customer care and business process challenges for our clients.

Clear Reflection Services enable Clear Harbor to provide...

Sustained service response performance on brand-impacting customer requests, enhanced by out-of-the-ordinary thinking and initiative on the part of agents
Sustained execution accuracy, consistency and speed for brand-impacting business processes
White-glove support for new products and services that need extra customer attention across touch points

Clear Reflection Success Factors

  • Careful, meticulous client alignment compatibility process
  • Brand-driven implementation
  • Ideal location and circumstance selection
  • Relentless collaborative continuous improvement method
  • Client advisory mindset, mentality and methodology
  • High-velocity visual management
  • Institutionalized evidence-based protocols
  • Psychology-based agent selection, optimization and retention
  • Perfectly-balanced pedagogy and andragogy for agent mastery and brand evangelism
  • High-velocity visual direction for agents
  • Precise reflection enablement technology platform

Clear Harbor's Clear Reflection Services

Providing Clear Reflection Services at the lowest total cost of brand ownership requires excellence in three precise strategy and brand mirroring disciplines:
These three disciplines and the micro-disciplines that comprise them minimize the risks of delegating more complex, brand-impacting work outside the walls of a business.

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