• CLEAR REFLECTION Services for Customer Care

    Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership.

  • CLEAR REFLECTION Services for Customer Care

    Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership.

CLEAR REFLECTION Services for Customer Care

Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership.

Clear Harbor achieves strategy and brand mirroring through our Clear Reflection Services that create the ideal environment for taking on difficult customer care and business process challenges for our clients.

Continue

Clear Reflection Services require excellence in foundational alignment, longitudinal management and agent optimization.

Reflection Services are enabled by a technology strategy that is flexible, open and scalable while providing world-class security, resiliency and continuity.
  • Foundational Alignment
Clear Harbor institutes foundation-building processes to achieve ground-level alignment with client strategy, environment and aspirations through these micro-disciplines:
Clear
Mission
Clear
Path
Clear
Choice
Foundational Alignment Detail
  • Longitudinal Management
Clear Harbor obliterates management silos and connect all processes necessary to move from goal to successful result through these micro-disciplines:
Clear
Orches­tration
Clear
Leadership
Clear
Protocol
Longitudinal Management Detail
  • Agent
    Optimization
Clear Harbor uses a scientific approach to create super-productive agents and a culture that is ideal for reflecting the client brand through these micro-disciplines:
Clear
Harmony
Clear
Mission
Clear
Respon­sibility
Agent Optimization Detail

Precision Reflection
Enablement Platform

Reflection Services are enabled by our pragmatic, results-driven technology strategy that is flexible, open and scalable while providing world-class security, resiliency and continuity.
Enablement Platform Detail

Top 10 Advantages of Clear Harbor

At Clear Harbor, excellence requires full extension and clear reflection of a client’s business. Our strategy and brand mirroring solutions are developed with a longitudinal management mindset, agent mastery-driven talent optimization approach and foundational alignment with client objectives, brand identity, culture, internal processes and functions.
We operate only from carefully chosen locations where Clear Harbor is employer of choice, hiring from a fresh, eager labor pool with minimal dialect, strong empathy, natural inclination toward problem-solving, and no “bad habits” to unlearn…
Continue to Top 10 Advantages

Mirroring Outperforms Outsourcing

Strategy and brand mirroring lets Clear Harbor leaders and agents plan, think and perform like client stakeholders across all programs, levels and work types.
Learn More