• CLEAR REFLECTION Services for Customer Care

    Distance your brand from outsourcing. Define your customer experience with STRATEGY and BRAND MIRRORING for the lowest total cost of brand ownership.
  • CLEAR REFLECTION Services for Customer Care

    Distance your brand from outsourcing. Define your customer experience with STRATEGY and BRAND MIRRORING for the lowest total cost of brand ownership.

Clear Harbor achieves strategy and brand mirroring through our Clear Reflection Services that create the ideal environment for taking on difficult customer care and business process challenges for our clients.

Clear Reflection Services require excellence in foundational alignment, longitudinal management and agent optimization.

These three disciplines and the micro-disciplines that comprise them minimize the risks of delegating more complex, brand-impacting work outside the walls of a business.
  • Foundational Alignment
Clear Harbor institutes foundation-building processes to achieve ground-level alignment with client strategy, environment and aspirations through these micro-disciplines:

Clear
Match
Clear
Path
Clear
Choice

  • Longitudinal Management
Clear Harbor obliterates management silos and connect all processes necessary to move from goal to successful result through these micro-disciplines:

Clear
Orchestration
Clear
Insight
Clear
Protocol

  • Agent
    Optimization
Clear Harbor uses a scientific approach to create super-productive agents and a culture that is ideal for reflecting the client brand through these micro-disciplines:

Clear
Harmony
Clear
Mastery
Clear
Direction

Precision Reflection
Enablement Platform

Reflection Services are enabled by our pragmatic, results-driven technology strategy that is flexible, open and scalable while providing world-class security, resiliency and continuity.

Top 10 Advantages of Clear Harbor

At Clear Harbor, excellence requires full extension and clear reflection of a client’s business. Our strategy and brand mirroring solutions are developed with a longitudinal management mindset, agent mastery-driven talent optimization approach and foundational alignment with client objectives, brand identity, culture, internal processes and functions.
We operate only from carefully chosen locations where Clear Harbor is employer of choice, hiring from a fresh, eager labor pool with minimal dialect, strong empathy, natural inclination toward problem-solving, and no “bad habits” to unlearn…
Meet Our Customers

CLEAR REFLECTION at iRobot

Learn how Clear Harbor is helping iRobot, an innovative provider of consumer electronics, upgrade customers to new products while keeping satisfaction scores high.

Mirroring Outperforms Outsourcing

Strategy and brand mirroring lets Clear Harbor leaders and agents plan, think and perform like client stakeholders across all programs, levels and work types.