# Clear Harbor

> Lowest Total Cost of Brand Ownership in Customer Care


## Posts

- [Clear Harbor Announces Brand‑Centric Outsourcing for Education](https://clearharbor.com/news/clear-harbor-announces-brand-centric-outsourcing-for-education/): Proven Nearshore Model Brings Empathy, Academic Discipline, and Measurable Brand Protection to Education and Learning Organizations  BIRMINGHAM, AL, October 22, 2025 /PRNewswire-PRWeb/ — Clear Harbor, the Brand‑Centric Outsourcing company, reaffirms its commitment to advancing education through brand‑centric outsourcing and brand‑enhancing back-office solutions. From universities and credentialing organizations to EdTech platforms and tutoring enterprises, Clear Harbor’s nearshore model blends brand reflection, science-driven learning, and operational rigor to create effortless, loyalty-building experiences. Designed for organizations whose reputations depend on trust and empathy, Clear Harbor’s education practice transforms every interaction into measurable brand protection and advocacy. “Our team has walked in the world of education for […]
- [Clear Harbor Brings White‑Glove Precision to Retail’s Most Important Customer Experiences](https://clearharbor.com/news/clear-harbor-brings-white-glove-precision-to-retails-most-important-customer-experiences/): Complete Retail CX Partnership Designed to Reduce Effort, Protect Reputation, and Drive Loyalty BIRMINGHAM, AL , August 15, 2025 /PRNewswire-PRWeb/ — Clear Harbor, the Brand-Centric Outsourcing company, is changing how retail brands support their most valuable customers. With rising consumer expectations and loyalty on the line, Clear Harbor’s nearshore solution is engineered to reduce effort, protect brand equity, and eliminate the risks of traditional outsourcing—all without compromising cost. “At Clear Harbor, we don’t treat customer service as a back-office function. We see it as a frontline brand experience—especially in retail, where trust, timing, and tone matter more than ever,” said Scott Frost, CEO of […]
- [Clear Harbor Announces Brand Centric Outsourcing Solution for Property & Casualty Insurers](https://clearharbor.com/news/clear-harbor-announces-brand-centric-outsourcing-solution-for-property-casualty-insurers/): Nearshore Delivery and Brand Enhancing Back Office Expertise Strengthen Policyholder Loyalty and Lower Total Cost BIRMINGHAM, AL , May 23, 2025 /PRNewswire-PRWeb/ — Clear Harbor, the Brand Centric Outsourcing Company, today unveiled a specialized Property & Casualty (P&C) solution designed to transform how insurers engage with policyholders while reducing true total cost. Built on Clear Harbor’s proven methodology, this offering combines white glove service principles with deep P&C functional know how to drive Net Promoter Score (NPS) gains, improve retention, and protect brand equity. The solution is designed to address industry-wide challenges facing insurers, such as rising service costs, customer attrition, and increased policyholder […]
- [Clear Harbor Launches Specialized Brand-Centric Outsourcing for Healthcare](https://clearharbor.com/news/clear-harbor-launches-specialized-brand-centric-outsourcing-for-healthcare/): New BPO Solution Delivers White-Glove, Effortless Patient Experiences for Clinics, Hospitals, and Health Systems to Reduce Costs While Enhancing Brand Reputation BIRMINGHAM, AL , March 14, 2025 /PRNewswire-PRWeb/ — Clear Harbor, a leader in brand-centric outsourcing, today announced the launch of its new Healthcare Outsourcing Solution, designed to deliver high-touch, empathetic patient experiences for clinics, hospitals, and health systems. By merging advanced agent development techniques with a deep understanding of healthcare industry requirements, Clear Harbor’s latest offering provides a white-glove approach that not only protects but also enhances a healthcare organization’s reputation and patient satisfaction. “Our specialized healthcare-focused solution is rooted in the principle […]
- [Clear Harbor to Lead CX Executive Roundtable on Next Generation Agent Learning and Development for Brand-Centric Outsourcing](https://clearharbor.com/news/clear-harbor-to-lead-cx-executive-roundtable-on-next-gen-agent-learning-and-development/): Interactive Session Explores Science-Driven L&D Strategies That Elevate Brand Equity and Deliver Effortless CX BIRMINGHAM, AL, March 7, 2025 /PRNewswire-PRWeb/ — Clear Harbor, the leader in brand-centric outsourcing, is set to lead an executive roundtable at the upcoming Customer Contact Week (CCW) Exchange on March 12, 2025, in Austin, TX. The interactive discussion, titled “Brand-Enhancing, Next-Level L&D for Effortless CX”, will be facilitated by Dr. Tiffany Cotterman, PhD, Executive Director of Learning and Development at Clear Harbor. During this exclusive roundtable, senior leaders, contact center executives, and L&D professionals will gain practical insights into leveraging science-driven training, motivation, and retention techniques. The aim: deliver consistently effortless customer […]

## Pages

- [BCO vs BPO](https://clearharbor.com/bco-vs-bpo/): An Executive Briefing Brand-Centric Outsourcing for Education: Redefining Trust, Cost, and Experience REGISTER NOW Thank you for your interest in Clear Harbor’s Exclusive Executive Briefing. This private, 20-minute session is designed for senior leaders in education, from universities and credentialing bodies to EdTech and learning enterprises, who want to understand how Brand-Centric Outsourcing (BCO) is transforming the way institutions protect trust, reduce total cost, and elevate the student and educator experience. During the briefing, our leadership team will share how Clear Harbor’s nearshore model and science-driven learning programs are helping education brands: Strengthen institutional reputation through brand-aligned service delivery Improve efficiency […]
- [No Access](https://clearharbor.com/no-access/)
- [Large Language Models (LLMs) Data-Use Policy](https://clearharbor.com/llms-policy/): Last updated: July 31, 2025 1. Scope This policy governs how automated crawlers operated by organizations building or running large language models (“LLMs”) may collect and use publicly available content hosted at clearharbor.com (the “Site”).It supplements—but does not replace—our Privacy Policy. 2. Allowed Uses Subject to the restrictions in Section 3, LLM operators may: Activity Permitted? Conditions Crawling & indexing ✔ Allowed Follow industry-standard crawl-rate limits and robots.txt directives. Training / fine-tuning ✔ Allowed Content may be incorporated into model weights. Inference / retrieval ✔ Allowed Summaries or excerpts (≤ 90 characters) may be shown to end-users. Citation ✔ Encouraged Provide […]
- [Shawn Nauert](https://clearharbor.com/shawn-nauert/): Schedule a Conversation Shawn Nauert Executive VP, Development snauert@clearharbor.com in/shawn-nauert-2a83784 (502) 572-6342 scan for digital business card, click to enlarge Clear Strategies for Brand-Centric Outsourcing™ Success Understand the top ten clear strategies to deliver the lowest total cost of highly effective Brand-Centric Outsourcing™.   Read More Brand-Reflection Outsourcing™ Lower Costs Without Costing Your Brand. Read more ELA Replaces SLA: What You Need to Know. Read more Optimize the Customer Experience with a Clear Reflection of Your Brand in Every Interaction Outsourcers “cherry-pick” work that is simple to perform, leaving companies few viable options for driving brand loyalty, CSAT and cost savings. Read More
- [Application](https://clearharbor.com/careers/application/): Clear Harbor Employment Application We are Clearly Hiring! Thank you for your interest at working at Clear Harbor. Please complete the employment application in full and provide all information requested. All information submitted will be held in strictest confidence. By completing this application, you are certifying that all information you provide is truthful and accurate. Apply Now Non-discrimination Policy Clear Harbor accepts applications for employment from all persons regardless of race, color, national origin, age, disability, sex, gender or religion. Application Process Please complete the 6 step application process for a career apportunity with us. Complete all required steps fields within […]
- [Brand-First Outsourcing](https://clearharbor.com/brand-first-outsourcing/): Brand-First Outsourcing. WHITEPAPER Whitepaper Navigating Customer Experience vs. Cost Reduction Strategies in 2024 Learn to improve revenue, profitability, and customer experience. Strengthen and protect your bottom line and your brand equity. Complete this short form to download the Brand-First Outsourcing whitepaper.
- [Clear Harbor Privacy Policy](https://clearharbor.com/privacy/): We at Clear Harbor (Clear Harbor, LLC and our affiliates) are committed to protecting your privacy. This Privacy Policy applies to both our website (Website), including www.clearharbor.com and our Subscription Service (the Subscription Service). This Privacy Policy governs our data collection, processing and usage practices. By using the Website or the Subscription Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website or the Subscription Service. We periodically update this Privacy Policy. If you subscribe to the Subscription Service, then you […]
- [Resources](https://clearharbor.com/resources/)
- [Grenada](https://clearharbor.com/careers/grenada/): You are Clearly EXTRAORDINARY! Grenada, We are Clearly Hiring! Work for Clear Harbor and you will never have the chance to be “ordinary.” Our rapid growth in support of new clients means we need exceptional individuals looking for not just a job but a CAREER in customer service. Apply Now No previous experience required—we teach you Clear Harbor is one of the very few institutions that do not require previous experience. We provide the necessary training. Clear Harbor promotes from within We pride ourselves on promoting from within. Most of our current supervisors and managers started off as agents. Leadership training […]
- [St Vincent](https://clearharbor.com/careers/st-vincent/): You are Clearly EXTRAORDINARY! St. Vincent, We are Clearly Hiring! Work for Clear Harbor and you will never have the chance to be “ordinary.” Our rapid growth in support of new clients means we need exceptional individuals looking for not just a job but a CAREER in customer service. Apply Now No previous experience required—we teach you Clear Harbor is one of the very few institutions that do not require previous experience. We provide the necessary training. Clear Harbor promotes from within We pride ourselves on promoting from within. Most of our current supervisors and managers started off as agents. Leadership […]
- [Dominica](https://clearharbor.com/careers/dominica/): You are Clearly EXTRAORDINARY! Dominica, We are Clearly Hiring! Work for Clear Harbor and you will never have the chance to be “ordinary.” Our rapid growth in support of new clients means we need exceptional individuals looking for not just a job but a CAREER in customer service. Apply Now No previous experience required—we teach you Clear Harbor is one of the very few institutions that do not require previous experience. We provide the necessary training. Clear Harbor promotes from within We pride ourselves on promoting from within. Most of our current supervisors and managers started off as agents. Leadership training […]
- [Careers](https://clearharbor.com/careers/): You are Clearly EXTRAORDINARY! We are Clearly HIRING! Work for Clear Harbor and you will never have the chance to be “ordinary.” Our rapid growth in support of new clients means we need exceptional individuals looking for not just a job but a CAREER in customer service. CLICK HERE for Dominica Employment Opportunities CLICK HERE for St. Vincent Employment Opportunities CLICK HERE for Grenada Employment Opportunities
- [Values](https://clearharbor.com/values/): The Clear Harbor Value System. The Clear Harbor Value System guides our thinking and supports our key objective to make a difference in the lives of everyone touched by Clear Harbor, including our clients and their customers, our associates, our partners and our communities. The Clear Harbor Value System. The Clear Harbor Value System guides our thinking and supports our key objective to make a difference in the lives of everyone touched by Clear Harbor, including our clients and their customers, our associates, our partners and our communities. The Clear Harbor Value System is based on six principles: Honesty and integrity […]
- [Leadership](https://clearharbor.com/leadership/): Leadership. As leaders of Clear Harbor, we are stewards of our associates’ experience. Our people are our biggest investment, and we take that responsibility seriously. We work to help everyone feel connected to the company’s purpose and proud of the role they play in reflecting the client brand to customers. We strive to be the employer of choice in each of the markets where we operate. Leadership. As leaders of Clear Harbor, we are stewards of our associates’ experience. Our people are our biggest investment, and we take that responsibility seriously. We work to help everyone feel connected to the company’s […]
- [Solution](https://clearharbor.com/solution/): 10 Clear Strategies for Brand-Centric Outsourcing™ Success. Lower Your Costs Without Costing Your Brand Download 10 Success Strategies Now Read Further Raise NPS & Increase Profitable Revenue While Lowering Your Total Customer Service Costs The Business Necessity of Brand-Reflection Outsourcing™ We make your brand’s reflection crystal clear with an effortless customer experience, while lowering your real, total costs. Research from the London School of Economics, indicates a 7-point increase in NPS will result in a 1% increase in revenue – and according to Harvard Business Review, it’s the “one number you need to grow” to increase profitable revenue. Yet CNBC reminds […]
- [Strategy and Brand Mirroring](https://clearharbor.com/strategy-and-brand-mirroring/): Strategy and Brand Mirroring for Customer Care Clear Harbor developed strategy and brand mirroring to solve the problems of outsourcing that span all shores of delivery, foreign and domestic. Strategy and brand mirroring is the most effective approach for direct and indirect customer care response and services. It enables precise reflection of client business strategies and brand identity, including CX objectives, internal processes and functions. Strategy and brand mirroring lets Clear Harbor leaders and associates plan, think and perform like client stakeholders across all programs, levels and work types. Strategic mirroring and extension is more than outsourcing. It requires… Deeper strategic […]
- [Outsourcing Challenges](https://clearharbor.com/outsourcing-challenges/): Outsourcing Challenges The Problems with Traditional Outsourcing in Customer Care What is Outsourcing Costing Your Brand? Improving customer engagement and loyalty while reducing risk and costs is the goal of most customer-driven organizations. Companies delegate certain direct (customer facing/interacting) and indirect (administrative tasks, back-office processes/workload) customer care services to third parties to try and achieve these goals. Most, however, have drawn a line they will not cross if they perceive the risks of outsourcing are too high. Unprecedented Risk and Exposure Poor Reflection Growing Product Complexity Impact of the ELA The Problems with Traditional Outsourcing The Value of Clear Harbor Unprecedented […]
- [Why Brand-Centric Outsourcing™](https://clearharbor.com/brand-centric-outsourcing/): Why Brand-Centric Outsourcing™. Brand-Reflection Outsourcing™ for Customer Care Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership. Why Brand-Centric Outsourcing™. Brand-Reflection Outsourcing™ for Customer Care Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership. Today’s customer won’t tolerate yesterday’s outsourcing. Growing product complexity, rising expectations and a loud consumer voice are driving demand for a new approach to customer care. Why Clear Harbor? Outsourcing in its current form cannot […]
- [Contact](https://clearharbor.com/contact/): Contact Us. We’d love to discuss your Customer Care and BPO needs. Please complete the form below to receive an overview of our services, or to send us your questions about Clear Harbor. Contact Us. We’d love to discuss your Customer Care and BPO needs. Please complete the form below to receive an overview of our services, or to send us your questions about Clear Harbor. For a list of available jobs or to apply for a position, please visit our careers pages. CLICK HERE for Dominica Employment Opportunities CLICK HERE for St. Vincent Employment Opportunities CLICK HERE for Grenada Employment […]
- [About](https://clearharbor.com/about/): About Clear Harbor. Brand-Reflection Outsourcing™ for Customer Care Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership. About Clear Harbor. Brand-Reflection Outsourcing™ for Customer Care Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership. Clear Harbor delivers high-performance customer care services from Caribbean centers, including direct services (customer facing / interacting) and indirect services (administrative tasks, back-office processes). Through Clear Reflection Services, we achieve full strategy and brand mirroring, […]
- [Lowest Total Cost of Brand Ownership in Customer Care](https://clearharbor.com/): Lower Your Costs Without Costing Your Brand. Brand-Reflection Outsourcing™ for Customer Care Learn More Lower Your Costs With Brand Repair. Brand-Reflection Outsourcing™ for Customer Care Learn More Lower Your Cost While Enhancing Your Brand. Brand-Reflection Outsourcing™ for Customer Care Learn More Lowest Total Cost of Brand Ownership in Customer Care Mission-Driven ALIGNMENT Mission-Driven MANAGEMENT Mission-Driven AGENTS Clear Reflection Services for Customer Success Brand-Reflection Outsourcing™ Distance your brand from traditional outsourcing. We precisely mirror your customer care strategy and desired customer experience at the lowest total cost of brand ownership. Our Services Lowest Total Cost of Brand Ownership in Customer Care Lower […]

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