Obiora (Obi) Ezefili

Vice President of Customer Experience Operations

Obi Ezefili is experienced in leading large-scale, multi-site customer experience teams, with extensive work in the cable/broadband industry. Obi is an enthusiastic and transformational leader focused on operational effectiveness, diversity of thought, and inclusion. His leadership passion is centered on creating a performance-based culture, leveraging innovation, and developing employees. Obi believes work should be fun, putting great thought and effort into how to create a positive work environment for the teams at Clear Harbor.

Clear Harbor’s people are Obi’s number one priority, and he works to make sure our operational strategy revolves around employee engagement and satisfaction. He is heavily involved in implementing reward and recognition programs, career path planning, and employee events geared at keeping our employees connected and happy. Obi pays special attention to the employee experience because he knows it is a key to ensuring clients are cared for, brands are aligned and reflected, and that customers receive the best possible service.

Obi is Clear Harbor’s executive team champion for our longitudinal management approach that unifies learning and development, operations, and quality experts into collaborative leadership teams. Our “no-silo” method simplifies and accelerates creation of action plans and program improvements, providing an ongoing forum for sharing analytical insights, understanding of quality results, allocation of resources, and empowerment of agents with effective interaction skills.

Obi’s role at Clear Harbor is to oversee and guide all client teams in working interactively to enhance customer care processes, improve operational agility, and develop innovative solutions. He is a gifted behavioral coach, holding an ELDP certification from the University of Virginia Darden School of Business. With all the changes happening today in customer care, he believes implementation of universal agent skilling and our ability to give customers added flexibility are two success factors that will pay huge dividends for our clients as we move into the future.

Obi brings with him more than 17 years of experience in customer experience, including leadership roles at Time Warner Cable, Charter Communications and, most recently, as Senior Director of Customer Experience at Comcast Cable. The culmination of extensive customer care experience and people-centric approach will help promote Clear Harbor’s objective of improving our client performance and drive for serving customers as we grow.

Obi adores his wife and three children and is a die-hard soccer fan.

Obiora (Obi) Ezefili

Vice President of Customer Experience Operations

Obi Ezefili is experienced in leading large-scale, multi-site customer experience teams, with extensive work in the cable/broadband industry. Obi is an enthusiastic and transformational leader focused on operational effectiveness, diversity of thought, and inclusion. His leadership passion is centered on creating a performance-based culture, leveraging innovation, and developing employees. Obi believes work should be fun, putting great thought and effort into how to create a positive work environment for the teams at Clear Harbor.

Clear Harbor’s people are Obi’s number one priority, and he works to make sure our operational strategy revolves around employee engagement and satisfaction. He is heavily involved in implementing reward and recognition programs, career path planning, and employee events geared at keeping our employees connected and happy. Obi pays special attention to the employee experience because he knows it is a key to ensuring clients are cared for, brands are aligned and reflected, and that customers receive the best possible service.

Obi is Clear Harbor’s executive team champion for our longitudinal management approach that unifies learning and development, operations, and quality experts into collaborative leadership teams. Our “no-silo” method simplifies and accelerates creation of action plans and program improvements, providing an ongoing forum for sharing analytical insights, understanding of quality results, allocation of resources, and empowerment of agents with effective interaction skills.

Obi’s role at Clear Harbor is to oversee and guide all client teams in working interactively to enhance customer care processes, improve operational agility, and develop innovative solutions. He is a gifted behavioral coach, holding an ELDP certification from the University of Virginia Darden School of Business. With all the changes happening today in customer care, he believes implementation of universal agent skilling and our ability to give customers added flexibility are two success factors that will pay huge dividends for our clients as we move into the future.

Obi brings with him more than 17 years of experience in customer experience, including leadership roles at Time Warner Cable, Charter Communications and, most recently, as Senior Director of Customer Experience at Comcast Cable. The culmination of extensive customer care experience and people-centric approach will help promote Clear Harbor’s objective of improving our client performance and drive for serving customers as we grow.

Obi adores his wife and three children and is a die-hard soccer fan.